Encouraging effective communication during the pandemic

I was asked to develop guidelines to encouraged new ways of connecting through remote meetings and MURAL collaboration software. I created three guides and a set of MURAL boards that are still being used to this day.

We created a Facilitator Guide, Participant Guide, and Contributor Guide, along with accompanying MURAL boards.

We created a Facilitator Guide, Participant Guide, and Contributor Guide, along with accompanying MURAL boards.

Facilitators get a quick view of the preparation involved.

Facilitators get a quick view of the preparation involved.

We included noticeable tips throughout the document.

We included noticeable tips throughout the document.

We made sure to give context for the MURAL boards and provide ample how to documentation.

We made sure to give context for the MURAL boards and provide ample how to documentation.

Here's a sample MURAL board with navigational outline.

Here's a sample MURAL board with navigational outline.

We included sample questions for a good customer connection.

We included sample questions for a good customer connection.

My role

I wrote and designed all documents and boards.

Additional documents and guides include:

  • A guide to help the Azure Fundamentals team provide virtual trainings for Microsoft Learn for Educators higher education customers.

  • This guide book created in OneNote helped the Contributor Relations team answer tickets and queries consistently and efficiently.

  • These pages provide contributors with best practices and technical and legal tips for contributing their content (including photographs, vector images, and videos) to Adobe Stock.

  • During the pandemic, Microsoft created an internal Sharepoint to help teams collaborate. I was hired through Waypoint Ventures to write a public facing article about this guide and provide a downloadable document to be used by customers to recreate the Teams Meeting Guide.

  • Established and wrote tracking, discipline, and compliance guides for staff of the Training Fund healthcare apprenticeship programs.